Terms of use
Velocity Road Expert Intake is provided by Velocity Road to the organisations it works with. Your organisation's agreement with Velocity Road governs the service; these terms cover the connector itself.
Who may use it
Staff of a client organisation, writing from an email domain that organisation has registered with Velocity Road, and people the organisation has named individually. Anyone else can verify an address, but their requests go to Velocity Road's triage queue rather than to a client team.
What it is for
Raising support requests about your organisation's work with Velocity Road, and checking their status. A Velocity Road specialist will respond within 48 business hours.
Your part
- Review the request before you send it. What you approve is what Velocity Road receives.
- Do not include passwords, keys or other secrets, and no personal data about other people beyond what the request needs.
- Do not try to reach another organisation's requests or to get around the email verification.
Availability and changes
The connector is provided as is. Velocity Road may change, suspend or withdraw it, and may pause an organisation's access at that organisation's request or under the agreement. Rate limits protect the service from runaway automation.
Privacy
What the connector stores, and for how long, is set out in the privacy notice.
Contact
talha@velocityroad.com